Troubleshooting Virgin Mobile Intercept issues

This post serves as a list of steps to fix virgin mobile intercept issues like not getting MMS or data working. If the step doesnt work then move on to the next step.

Step 1

If you have your phone rooted or modified then revert everything to stock except for /data.

Step 2

Turn off the phone and pull the battery and turn the phone back on.

Step 3

1. Turn on your phone
2. Press the Phone icon on the Home screen
3. Dial #-#-8-4-7-4-4-6-#
4. You are now in the Programming menu. Tap Edit.
5. Tap the field next to “Enter MDN”, a Virtual Keypad will appear on the screen.
6. Enter your 10-digit phone number.
7. Tap the field next to “Enter MSID”, and enter your 10-digit MSID (Different for everyone)
8. Tap OK
9. Tap Activate or done.

The phone will reactivate and restart. Then wait like 4 hours and see if the problem is fixed.

Step 4

Reset your phone. Settings > Privacy > Factory Data Reset

Step 5

Call tech support and tell them you have done all the above steps and you might want to suggest your phone be reset on their network.

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